At Vidya London, we recognize the importance of quality and craftsmanship in handcrafted jewelry. To ensure customer satisfaction and confidence in our products, we offer a comprehensive one-year warranty on all jewelry items. This warranty is designed to protect against manufacturing defects and to provide peace of mind for our customers.
The one-year warranty covers the following aspects:
1. **Manufacturing Defects**: If any item exhibits defects in materials or workmanship within one year from the date of purchase, it will be eligible for repair or replacement at no additional cost. This includes issues such as broken clasps, loose stones, or faulty engravings.
2. **Personalization Integrity**: For items that have been personalized, the warranty covers defects that may arise from the personalization process. However, it does not cover damages resulting from improper care or handling of the personalized jewelry.
3. **Repair Services**: In the event that a piece of jewelry requires repair due to a manufacturing defect, customers are encouraged to contact our customer service team. We will provide instructions on how to return the item for assessment and repair.
It is important to note that the warranty does not cover:
1. **Normal Wear and Tear**: Jewelry is subject to daily wear, and over time, it may show signs of wear. This includes scratches, tarnishing, or other cosmetic changes that occur naturally with use.
2. **Accidental Damage**: Damage resulting from accidents, misuse, or neglect is not covered under the warranty. This includes incidents such as dropping the jewelry, exposure to harsh chemicals, or improper storage.
3. **Loss or Theft**: Unfortunately, loss or theft of jewelry is not covered by the warranty. It is advisable to take appropriate measures to safeguard your jewelry items.
To initiate a warranty claim, customers must retain their original purchase receipt and contact our customer service team within the warranty period. We will guide you through the process and ensure that your concerns are addressed promptly.
In conclusion, our one-year warranty reflects our commitment to quality and customer satisfaction. By offering this warranty, we aim to provide our customers with confidence in their purchase and assurance that we stand behind our products. For any further inquiries regarding the warranty or our jewelry, please do not hesitate to reach out to our customer service team.
